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PRODUCT FONTS
Our store consists of two distinct sections. We have text based signs where
we can use any font imaginable to create beautiful neon versions of your
favorite quotes and then we have custom signs where we can produce any
design you could ever want including logos and images.
At Neon Crate we allow you, our customer, to be in the driver’s seat for the
creation of your sign. We are here to paint your vision – in neon!
Our available fonts are a highly curated list of popular fonts that have received
tremendous love from our Neonites. Separate from our available font list, we
can produce a sign with any font on the planet. Simply fill out this form to get
started for free – today.
Alternatively get in touch at info@neoncrate.com
BACKING SHAPE
All our signs can be trimmed in the following ways: Cut along shape, whole
board shape or cut along letter. Pick the shape the best fits your custom
design. Below are examples showcasing each type of cutting method.
Cut along shape:
A whole square board:
Cut along the letter:
PRODUCT ACCESSORIES
All our neon signs come with a remote control that allow you to dim the sign, switch it on or off from a distance or change the flash mode. This gives you the option to change your sign to fit the situation and control the vibe.
Multi color changeable remote: Dimmer remote controller:
INSTALLATION
All our neon signs can be installed in the following way: Screwed into wall or hung on wall. *Note – you can always choose to receive both installation methods for an additional $15. We add all the necessary equipment and instructions that make installation super easy. Please take a look at the installation pieces you will receive with your sign.
*Note - Our neon signs are powered by a 12V transformer and use a standard black plug and a clear white wire (wire and transformer not shown):
SIZE GUIDE
Take a look at the size guides below to find the appropriate size for your neon sign. *Note these pictures are meant to serve as a guide, if you need more clarification feel free to contact our team at info@neoncrate.com
ADDITIONAL INFORMATION
This is an example of a NeonCrate that is ready to ship!
Hope this helps!
-NeonCrate team.
Shipping Policy
Every one of our neon signs are intricately made by hand to fit your custom requirements. We never compromise on quality and details.
As a result of increasing demand lately, our design team is currently running a waitlist. Orders are treated on a 'first come first served' basis and therefore the production time for your sign may range from anywhere between 1-4 weeks. During this production period you will be kept informed on the status of your sign and can even email our team requesting picture updates of production. Our team is available to help 24/7.
Please note - many couriers are experiencing delays due to the current COVID-19 pandemic. Although on average our delivery times are accurate, please understand any delays after we have shipped your sign are out of our hands. If you run into any problems during this time please email us and we will do our best to ensure the fastest possible delivery and resolving any problems.
Our shipping times refer to the time your neon sign takes to reach you once it has been shipped from our production facility - Once your piece has been shipped, we will provide you with a tracking number. Shipping takes an average of 2-7 days depending on the destination country and the shipping package purchased on checkout.
We offer a range of shipping options to all countries globally, with different prices to reflect different shipping speeds...
Shipping time guidelines are as follow:
US Shipping Rates -
Standard Shipping (DHL/FEDEX Fully Tracked, 4-7 days) - 4-7 days delivery, fully tracked service - $50 or FREE on orders over $300
Express Shipping (DHL/FEDEX Fully Tracked, 1-3 days) - 1-3 days delivery, fully tracked and signed service - $90 or $50 on orders over $300
EU Shipping Rates -
Standard Shipping (DHL/FEDEX Fully Tracked, 4-7 days) - 4-7 days delivery, fully tracked service - $50 or FREE on orders over $300
Express Shipping (DHL Fully Tracked, 1-3 days) - 1-3 days delivery, fully tracked and signed service - $90 or $50 on orders over $300
Global Shipping Rates -
Standard Shipping (DHL Fully Tracked, 4-7 days) - 4-7 days delivery, fully tracked service - $50 or FREE on orders over $300
Express Shipping (DHL Fully Tracked, 1-3 days) - 1-3 days delivery, fully tracked and signed service - $90 or $50 on orders over $300
Returns
"All our neon signs are custom made to be as unique as the minds that dreamt them."
At NeonCrate we handcraft your custom designs specially for you. Unfortunately as each piece we design is unique in it's own way, we do not offer returns and all sales are final.
On the off chance that a custom piece arrives faulty or damaged, make sure you get in touch with us at info@neoncrate.com. We request you to do this no later than one week from the day of tracked delivery and we will send you a new piece - free of charge!
We offer a 12 month warranty on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :)
Import Fees/Duties
Orders can be subjected to import fees and taxes for some countries. This varies greatly on the size of your sign and the destination country.
This is typical for any item bought online and shipped internationally. Please note some orders won't be subjected to import fees, but others will have to be. These additional costs are not covered by NeonCrate and will require payment from the customer.
**Please note, packages CAN be delayed by customs, which unfortunately is not in our control. This is a rare occasion, but it can happen.**
If you need any more help whatsoever, please don't hesitate to contact our team via email at info@neoncrate.com
Thank you!
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.